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Fulfillment Policy

1. Overview

This Fulfillment Policy outlines the terms and conditions under which our event management company processes and completes customer orders. By booking services with us, you agree to the following terms.

2. Booking Confirmation

Upon successful payment, you will receive an email confirmation of your booking. This confirmation will include details of your itinerary, services purchased, and payment receipt. If you do not receive a confirmation within 24 hours, please contact our customer service team.

3. Payment Processing

All payments are processed securely. We accept major credit cards, including Visa, MasterCard, and American Express, and others. Your payment information is encrypted and securely transmitted for processing. We do not store your credit card details on our servers.

4. Service Fulfillment

  • Hotel bookings: Once payment is confirmed, we will proceed with securing your lodging arrangements as outlined in your booking. You will receive all necessary documents and information electronically within the specified timeframe.
  • Custom Itineraries: For custom event arrangements including cultural activities, dining and academic activities, our team will work closely with you to finalize your itinerary. Full payment is required before we proceed with any bookings. Upon completion, all documents will be sent to you via email.
  • Last-Minute Bookings: For last-minute bookings, we strive to fulfill your requests promptly. However, availability may vary, and we will communicate any issues or changes to your booking as soon as possible.

5. Cancellations and Modifications

  • Cancellation Policy: Cancellations are subject to our cancellation policy, which varies depending on the service booked. Please refer to the specific terms provided at the time of booking. Refunds, if applicable, will be processed within 5-10 business days.
  • Modifications: If you wish to modify your booking, please contact us as soon as possible. We will do our best to accommodate changes, but they are subject to availability and may incur additional charges.

6. Refunds

Refunds will be issued in accordance with our cancellation policy and will be processed to the original payment method. Please allow 5-10 business days for the refund to appear on your credit card statement.

7. Disputes and Chargebacks

If you have any issues with your booking or payment, please contact our customer service team before initiating a chargeback. We are committed to resolving any disputes amicably and efficiently. Chargebacks filed without prior communication may result in additional fees or delays in resolving the issue.

8. Contact Information

For any questions or concerns regarding your booking, payment, or this Fulfillment Policy, please contact our customer service team at invoicing@southbridgeaccess.com or refer to our website for additional contact information.

9. Changes to This Policy

We reserve the right to update or modify this Fulfillment Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

By booking with us, you acknowledge that you have read, understood, and agree to this Fulfillment Policy.